Annual Reception & Ambassador of the Year
The 2018 Catch Us Giving Celebration was held February 12, 2019 to recognize the nominations of more than 500 employees from 30 companies and organizations. Airport Director Rhonda Hamm-Niebruegge announced American Airlines employees Greg Rivera and Normal King as the Ambassadors of the Year, while also recognizing more than 20 employees who were quarterlywinners throughout 2018.
2018 Ambassadors of the Year: Greg Rivera & Norma King, American Airlines
A tragedy provided the opportunity for two American Airlines employees at St. Louis Lambert International Airport (STL) to go above and beyond for one family, making their journey home a reminder of care and compassion. By doing so, Norma King and Greg Rivera were announced as the 2018 Catch Us Giving Ambassadors of the Year at St. Louis Lambert International Airport (STL).
Norma King and Greg Rivera assisted a mother traveling to Detroit after a recent family tragedy left her caring for her late daughter’s dog, Vixie. The mother arrived at STL without the proper documentation designating Vixie as an emotional support animal, a process her late daughter began but was not able to finish before her death. After hearing her story, Norma and Greg quickly worked together to allow Vixie to travel home with her.
“My daughter had adopted Vixie in 2015… and was the absolute love of her life” wrote the mother in her Catch Us Giving nomination. “Norma and Greg made me incredibly grateful and reminded me of the intrinsic goodness in every person. Please make sure they know they made a real difference for me.”
STL Airport Director Rhonda Hamm-Niebruegge surprised Norma and Greg at the Airport’s Catch Us Giving Annual Reception today. The event celebrated all the winners and nominees in the Catch Us Giving customer service program for 2018.
“Every day presents a new opportunity to interact with our passengers, customers, guests, and visitors in a way that promotes STL and our region,” said Airport Director Rhonda Hamm-Niebruegge. “Our travelers who received such great customer service will share that experience about St. Louis hospitality with many others, both locally and wherever they travel.”